The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent. We'll use the same working email to send you instructions for how to sign back into your account. You'll be asked to provide the hardware ID of a console that you've used frequently.
Is it possible to speak to someone at Microsoft 365?
Xbox console
- If you're not sure, guessing is ok—wrong answers don't count against you.
- The steps below will help guide you when filling out the account recovery form.
- If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions.
- Now, we have clients that are using office 365 that we have username and password, but do have number authentication when signing in.
The steps below will help guide you Step-by-step guide for Outlook stuck on profile when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. After you run the antivirus app, sign in to your account and change your password. Now, we have clients that are using office 365 that we have username and password, but do have number authentication when signing in. I was able to reset the password yesterday, but every login is requiring me to send a code to the number that is owned by the previous network manager. Find solutions to common problems or get help from a support agent.
Help with the Microsoft account recovery form
Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account. Just want to ask for help on how to recover my office 365 account.
How to complete out the Microsoft account recovery form
If you see the message "The Microsoft account you've entered does not exist.", check the spelling of your entry carefully. If it's correct, please read My username and password have stopped working. If you used the account with any of the products and services below, expand a section to see more information on questions that can be asked. You'll be asked questions that are specific to the account you're trying to recover. If you're not sure, guessing is ok—wrong answers don't count against you. When you get to a question that lets you "add more," fill in as much information as you are able.
Xbox console
Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account. We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours.
If you recently bought a new one, try to get the hardware ID from your old console. If you have already tried, improve your chances to successfully recover your account by watching the video below or reading through the following guidance first.