Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should. It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the internet. When it’s a problem with an internet connection, check your wi-fi or ethernet connection, and contact the internet provided if required. You can also temporarily turn off your firewall settings or antivirus software. If it looks like the program has been installed but you can’t open it, go to Programs and Features in the control panel.

End users

Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. An internet connection is not available or a firewall is blocking network connections. Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication).

The Remote Connectivity Analyzer

You may need to remove old Microsoft Step-by-step Office troubleshooting Office licenses from your computer and install a new one. Use the Microsoft 365 activation troubleshooter to resolve Microsoft 365 subscription activation issues. Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios. These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. Many errors can be resolved by simply signing out of Microsoft Office 365 and signing back in.

Microsoft 365 activation troubleshooter

• When you encounter Office 365 issues with Outlook online, this app turns out almost completely useless.
• Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues.
• These often help resolve issues without the need to contact support.
• Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.
• Good practice to avoid having Office 365 issues with signing in, is to have a recovery email.
• If not, the password reset page provides you with a possibility to contact your administrator.
• The programs included in Office 365 can make your business’s operations and systems run smoothly.

As passwords are sensitive to small changes, you shouldn’t copy your passwords from anywhere (like textfiles, skype’s conversations), instead try to enter it manually. If you have a disorganized folder or keep too many files, it’s easy to make the mistake of deleting the wrong file and sending it to the recycle bin. Fortunately, documents that were sent to the recycle bin aren’t immediately and permanently removed. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by your subscription plan.

Office 365 issues: # 1 – Login issues

Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. The Office 365 repair tool can help you fix the majority of Office 365 problems for installed Office 365 applications (not applicable if you use online apps only).

Microsoft Office 365 may also be using OneDrive as the default file save location. Another fix that can work is simply to remove the synced account from Outlook, and add it again. Another possible cause is that your administrator has changed your password, without informing you about that. You should ask him to provide you with credentials that will enable you to sign in.





Microsoft 365 provides online services and server products for your business with solutions for small to enterprise scale. This page provides guidance for troubleshooting issues with these products and services. When you encounter Office 365 issues with Outlook online, this app turns out almost completely useless.



These add-ins can cause issues such as app crashes or significant performance degradation. The operating system on which your Office 365 applications are installed does not support the updated version of Microsoft Office 365. Windows 7 and Windows 8 do not support the latest Office 365 versions, and only Windows 10 supports these (Windows Server operating systems are not covered here). Microsoft recommends updating Windows, Microsoft Office and other software regularly. Microsoft updates are released on a regular basis and allow you to protect software against known threats, fix bugs, and so on.