The first step is to ensure you are signing in with the correct account. If you receive a message "We couldn’t find any Office products", you are very likely signing in with the wrong account. Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life. If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in.
"Your Account Doesn't Allow Editing"
If the "Enter Password" window is still open, select "Forgot password? Microsoft will attempt to verify your account via email or text. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook.
Why is Microsoft 365 not working?
You can't set up email on your mobile device
If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked. If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation.
Admins and IT Professionals
The programs included in Office 365 can make your business’s operations and systems run smoothly. It also makes day-to-day work easier for employees so they can remain productive and deliver on their tasks more efficiently. Follow the directions at Help with the Microsoft account recovery form in order to complete this process. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite.
Skype for Business
If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue. You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps.
- Online guides from Microsoft provide extra steps to speed up slow applications.
- As the name of this tool suggests, Remote Connectivity Analyzer can identify Office 365 issues with connectivity.
- Remove and re-add your account under the "Account" settings of the app if needed.
- If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation.
- Follow the Microsoft support article here Repair Outlook Data Files (.pst and .ost) (microsoft.com) in order to repair your Outlook data files.
- For cloud-based services like Outlook or OneDrive, offline access won’t work until you sync online again.
- To install or check for updates on your Mac, see Check for Office for Mac updates automatically.
View status of your services
The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications. To resolve free trial and/or subscription sign-up prompt errors, activate Help from FixTechGuide your University of Minnesota license for Microsoft Office 365. As the name of this tool suggests, Remote Connectivity Analyzer can identify Office 365 issues with connectivity. From Outlook desynchronisation to problems with OneDrive connection. The tool can help you detect issues by running tests for many features.