The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. A Microsoft account recovery code is a 25-digit code used to help you regain access to your account if you forget your password or if your account is compromised.

• See the table below for the type of support you can get depending on your product.
• The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account.
• I did on 22 July manage to have an online chat with somebody and thought I was getting the issues sorted but I am still unable to access my account.
• It can be a lengthy process as it's designed to ask questions about your account that only you can answer.
• A Microsoft account recovery code is a 25-digit code used to help you regain access to your account if you forget your password or if your account is compromised.
• We'll use the same working email to send you instructions for how to sign back into your account.
• If you still need help, select Contact Support to be routed to the best support option.

Xbox console

The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

How to complete out the Microsoft account recovery form

See the table below for the type of support you can get depending on your product. We'll use the same working email to send you instructions for how to sign back into your account. You'll be asked to provide the hardware ID of a console that you've used frequently. If you recently bought a new one, try to get the hardware ID from your old console. You'll be asked for the SkypeID or names Outlook troubleshooting steps of contacts on their account. If you use Skype to call mobile or landline phones, you'll also be asked for some of those along with details about a recent Skype purchase.

For business

If it's correct, please read My username and password have stopped working. If you're not sure, guessing is ok—wrong answers don't count against you. When you get to a question that lets you "add more," fill in as much information as you are able.

Microsoft account recovery code

You'll be asked questions that are specific to the account you're trying to recover.

After you submit the form

Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account. We'll send the results of your recovery request to the working email address you provided at the beginning of the form within 24 hours. I did on 22 July manage to have an online chat with somebody and thought I was getting the issues sorted but I am still unable to access my account. If you used the account with any of the products and services below, expand a section to see more information on questions that can be asked. Collect as much information as you can about any Microsoft services you may have used with this account.

Click here to see what products are included for home or for business

For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you see the message "The Microsoft account you've entered does not exist.", check the spelling of your entry carefully.