If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list in Renew Office 365 for business to see the steps for how to renew it. If you have a Microsoft 365 plan, to keep it active, you have to sign in at least once every 30 days. If Office is taking a long time to install you may be on a slow connection. If Office still won't install, check that your computer meets the system requirements to install Office.

Install updates on a Mac

When complete, a checkmark appears next to the Rest button. As an Office 365 admin, you can check Office 365 service health. If you can't find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. To resolve, first make sure you installed the latest Office update. When you install Office for Mac, the app icons aren't automatically added to the dock.

Troubleshooter didn't help? Select from below:

Below the reset section in the Office Advanced Options (shown above) is an uninstall link. You’ll then need to re-download and reinstall Microsoft Office. If you're not sure what plan you have, follow the steps in What Office 365 for business subscription do I have? It could also happen because you haven't assigned a license to yourself or your users. If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements.

Account or sign in issues

• When you're done, you might need to restart your computer.
• As the Office 365 for business admin, you're responsible for Managing user software in Office 365.
• If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background.
• Like many programs, Microsoft Office’s tools can be extended by third-party add-ons.
• See the bottom of the Office for business column for a list of plans that don't include the Office desktop client.
• In addition, with Office for business plans only admins responsible for managing Microsoft 365 in their organization can do certain tasks.

To add to the dock, drag the app icon from the Launchpad or the Applications folder. Keeping Office up-to-date ensures that you have the latest security updates Repair Office 365 installation errors and fixes. For information about installing updates, see Install Office updates. You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions.

Install Office apps and set up email on a mobile device (iOS, Android, or Windows phone or tablet)

If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. Please let us know if you found any of these solutions helpful by leaving us a comment below.



If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription. You may get an error if you try to install the 64-bit version of Office and you currently have the 32-bit version installed (or vice versa). You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC. If the steps above don’t help, the next step is to uninstall and reinstall Office. It’s less destructive because settings, templates, and other application data will not be deleted.





Comments that don't add value will be removed, including off-topic or content-free comments, or comments that look even a little bit like spam. All comments containing links and certain keywords will be moderated before publication. The easiest way to determine this is to take the document to a different computer running another copy of Microsoft Office and attempt to open the document there. If it works, then it’s likely that your installation of Office is the problem, not the document. If it fails, it’s likely the document itself is at fault.