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Troubleshooting Outlook sync problems

Shared calendars in Outlook are a powerful tool for team collaboration, but they can sometimes encounter sync issues. Understanding why these problems occur is the first step in resolving them. While Outlook’s calendar sync usually works seamlessly across devices, mobile platforms can sometimes present unique challenges. In this section, we’ll explore common troubleshooting sync steps specific to smartphones and tablets, covering both iOS and Android devices.

Additional Resources:



  • If you’re using an IMAP or POP account, some of these options may not be available, and you might need to check your account-specific sync settings.
  • Remember, the repair process may take some time, especially for accounts with large amounts of data.
  • If your Outlook calendar is not updating with meetings, it could be due to several reasons.
  • During the scanning process, security applications, like antivirus software or Windows Firewall might lock the Outlook data file, leading to the sync issues.
  • Try the general troubleshooting solutions in Troubleshooting Mail and Calendar apps for Windows 10.
  • When your Outlook calendar isn’t syncing properly, it can throw your entire schedule into disarray.
  • Remember, creating a service ticket usually requires admin privileges.
  • The Inbox Repair tool scans the .ost or .pst file and makes sure that the file structure is intact.
  • While Outlook’s calendar sync usually works seamlessly across devices, mobile platforms can sometimes present unique challenges.


The Inbox Repair tool scans the .ost or .pst file and makes sure that the file structure is intact. The tool also tries to repair the internal data structures, if it is necessary. You can experience sync issues in Outlook due to poor or no network connectivity. So, first check if your internet connection is stable and working properly.

Access levels and their impact on calendar not syncing Outlook





For teams looking to enhance their calendar management further, the Virto Calendar App for Microsoft 365 & Microsoft Teams offers a powerful alternative. Remember, changes to these settings might require you to restart Outlook or even your computer to take effect. Always ensure you have a backup of your data before making significant changes to your email configuration. It’s worth noting that sometimes, what appears to be a sync issue might actually be a delay.

Does anyone having sync issues in outloook mobile app



How to fix synchronization error?



Remember, the repair process may take some time, especially for accounts with large amounts of data. To view the scan log, start Outlook, and then open the Deleted Items folder. Any problems are noted in a message that has "OST Integrity Check" as its Subject. Use the OST Integrity Check Tool (Scanost.exe) to check your .ost file for inconsistencies. When these symptoms occur, or you have other problems synchronizing, the problem might be a corrupted .ost file.

Troubleshooting Outlook sync problems

Method 9: Resync the Mail Folders



These advanced troubleshooting steps can often resolve persistent issues that simpler methods can’t fix. However, they should be approached with caution, especially in managed business Repair Microsoft email client environments. When your Outlook calendar isn’t syncing properly, it can throw your entire schedule into disarray. This section will guide you through a series of troubleshooting steps to get your calendar back on track, whether you’re using Outlook on your desktop or mobile device. If you're using an Exchange account that requires advanced settings, you'll need to remove the account and add it again using advanced settings. To add the account using advanced settings, see Add an account using advanced setup.

The OST Integrity Check Tool (Scanost.exe) is installed when you install Outlook in the following locations, as appropriate for the Outlook version that you are running. For a similar error caused by a different issue, refer to Outlook shows Disconnected in status bar if the last character in legacyExchangeDN is a space.



Troubleshooting Outlook sync problems

Outlook doesn’t always sync instantaneously, and there can be a short lag between changes made and their appearance across all devices. If these methods do not resolve the issue, we recommend that you rebuild the .ost file. To do this, delete the .ost file, and then let Outlook download the information again from Exchange Server. For more information, see the More information section of this article. You can check the error message to find the cause behind the sync issue and fix it. If your password isn't the problem, you might have a certificate error.



When synchronization issues occur in Microsoft Outlook or in Microsoft Outlook Web App (formerly Outlook Web Access), you may experience the following symptoms. Now, manually sync your mailbox using the Update Folder button under the Send/Receive tab. Check with your email provider for instructions about how to create an app password for your email account. The Mail and Calendar apps for Windows 10 don't support two-factor authentication. If two-factor authentication is turned on for your account, you'll need to create an app password for that account.
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