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Does anyone having sync issues in outloook mobile app

However, his OST file is not anywhere near that size it’s about 5GB. If the problems do not occur in safe mode, its most likely an add-in causing grief. I was wondering if anyone had some insight into an issue I am having with a client.

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I’ve tried the Microsoft office uninstall tool provided by Microsoft (which deletes more items then just control panel uninstall). Now, restart Outlook and check if Outlook synchronization is working. I’m at wits end and Microsoft stopped helping me because they feel the problem is on our end. However, I cannot find any reason why his account would do this only on our domain nothing is blocking our connection to Office 365. However once I joined this computer back to the domain and let it sit for a few days it was also working fine.

This tool is designed to extract mailbox items from orphaned or inaccessible OST files. A large OST file can lead to performance issues and result in Outlook not syncing with the Exchange Server, disrupting your workflow. To resolve this, you can reduce the Outlook data file (OST) size. This can help optimize Outlook’s performance and fix the synchronization issues. We’ve had sync issues with employees from time to time however, re doing the mail profile or wiping the Windows profile usually fixes it. In some cases setting up a new computer replacement was the only option to fix these odd Outlook Sync issues.

Method 6: Reduce Outlook Data File (OST) Size

As you can see, there are some common themes that can cause synchronization to stop working correctly. Once you have explored the basics like internet connectivity and updated software, examining any error reports becomes critical to zeroing in on the problem. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems.

OST Recovery and migration

Want to chat about how Microsoft 365 can benefit your business? During the scanning process, security applications, like antivirus software or Windows Firewall might lock the Outlook data file, leading to the sync issues. To check if the security application is causing the issue, you can temporarily disable the antivirus program or Firewall and then update the folders. If the issue is resolved, it indicates that your antivirus software or Firewall is interfering with Outlook. To resolve this, you can add Outlook and its related processes as exception in your security software or consider switching to a security application that is compatible with Outlook.

• However, with one particular client no matter what changes are made these sync issue still occur.
• We have resources to help you identify potential issues and fix them.
• I'm running into an issue with syncing my MS account across my MS 365 Office apps.
• I'm signed in on my windows account and my one drive seems to be working but when I open word, excel, onenote, etc.
• The client has a computer off the domain at home that his work email is tied to and he has never had any of these issues in Cache mode with that device.
• Tried searching online for a solution but didn't find a solution.
• I was wondering if anyone had some insight into an issue I am having with a client.
• Manually forcing synchronizations in this manner can help surface any intermittent errors and confirm if fixes have resolved the issues.
• You can check the error message to find the cause behind the sync issue and fix it.

Method 8: Check and Fix the Root Folder Path

The client has a computer off the domain at home that his work email is tied to and he has never had any of these issues in Cache mode with that device. I’ve unchecked download shared folders when setting up a new Outlook profile. I'm running into an issue with syncing my MS account across my MS 365 Office apps. I'm signed in on my windows account and my one drive seems to be working but when I open word, excel, onenote, etc.

How to resolve the issue of Outlook not syncing in Windows?

Once the client started using Outlook again after some time has passed the issue had come back. I ran the PSTscan tool to check for anomalies on the OST file (which it found and repaired but the issue still occurs). Below Microsoft 365 login troubleshooting are the steps I’ve taken to try to resolve this issue.