As with email syncing issues, the first step is to confirm that the servers or services are working as expected. For example, an online service might experience unexpected downtime during maintenance. The key detail to figure out is whether the problem is unique to the Android device itself or it occurs no matter how a user accesses Outlook. Resolving the issue also depends on how the email is being delivered and the amount of control the IT team has over the email platform. If users run into syncing issues with their Gmail accounts, for example, IT teams can do little about Google's server operations. Users might also encounter syncing issues if they're running Outlook and other email clients, such as Gmail, at the same time.
7 Customer support
After checking for service disruptions, they should look into account and service configurations, as determined by their email and management platforms. For example, contact synchronization might not work on users' devices because it was inadvertently disabled in an Intune app protection Password reset help for Microsoft 365 policy. The exact troubleshooting steps depend on the circumstances.
- Turned off two-step verification and sync resumed.
- Resolving the issue also depends on how the email is being delivered and the amount of control the IT team has over the email platform.
- In addition, they should look for calendar-specific misconfigurations in their management platforms, such as an MDM setting that inadvertently disables calendar syncing.
- If users cannot resolve their contact syncing issues with these steps, admins must troubleshoot the issue on the server side.
- If users run into syncing issues with their Gmail accounts, for example, IT teams can do little about Google's server operations.
- For example, an online service might experience unexpected downtime during maintenance.
- One site said hit Send/Receive, but in the NEW OUTLOOK there is NO SEND/RECEIVE button from what I read.
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If none of these steps work, escalate the issue to the appropriate support team so they can troubleshoot it. Several factors can cause server-side syncing issues. For example, an email server might be down, or there might be a disruption in a cloud service.
Fix email sync issues by removing a device from your Outlook mailbox
In some situations, an issue can be resolved quickly or without help from IT, as in the case of cloud services. At other times, admins must take more aggressive steps to get to the root of the problem. If users cannot resolve their contact syncing issues with these steps, admins must troubleshoot the issue on the server side.
Instructions for classic Outlook on the web
How do I fix Outlook not updating emails?
To get help and troubleshoot other Microsoft products and services, enter your problem here. To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Turned off two-step verification and sync resumed. We may be able to provide more specific guidance or troubleshoot from our end if necessary. One site said hit Send/Receive, but in the NEW OUTLOOK there is NO SEND/RECEIVE button from what I read.
The app settings might conflict with each other, or an app update might introduce a bug that affects Outlook's syncing capabilities. Multiple email apps might also vie for the same device resources or network resources. These syncing problems usually happen because of issues like a damaged Outlook profile, poor internet connection, or a corrupted OST file. If restarting Outlook or fixing the profile doesn’t work, converting the OST file is often the next step.
Depending on the scenario, calendar syncing could also increase the data attack surface. Admins might also need to check for misconfigured accounts and services, whether on-premises or in the cloud. In addition, they should look for calendar-specific misconfigurations in their management platforms, such as an MDM setting that inadvertently disables calendar syncing. If none of these steps work, admins need to dig deeper on the server side.