If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. See Office is taking long to install or Office hangs at 90% for possible solutions. If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have?

Install Office apps and set up email on a mobile device (iOS, Android, or Windows phone or tablet)

You should ask Solutions for Office 365 problems him to provide you with credentials that will enable you to sign in. In this article I will walk you through some of the most common Office 365 issues, and how you can fix them. Issues can also arise from incorrect account permissions, which can affect access to various Office 365 features. Set your business up for success with a trusted provider for management tools and systems like Office 365.

Microsoft 365 Issues Related to Updates

If you can't find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. If you're still having trouble installing Office, see Contact Office Support. To check what the latest update is, see Update history for Office for Mac.

How do I install the latest version of Office on more than five computers?

Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix them. Then try to activate the installed Office 365 suite again on your computer.

You're a student or teacher and don't see an option to install Office

Check to see if multiple copies of Office are installed on your system. To do this, navigate to Control Panel and click on "Programs and Features". If you see multiple versions of Office installed, right click the version you are NOT using, and select "Uninstall". This may require your computer to restart in order for changes to take effect. If the "Enter Password" window is still open, select "Forgot password?



Some of them allow users to get updates before the main release while others provide updates at a later time. The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date. Office 365 applications installed on a computer must connect to Microsoft servers over the internet at least once every 30 days for the license to be checked and validated. If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed.

• Upon restart if you are still receiving an error message, it might be time to confirm your subscription status for Office.
• The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.
• Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC.
• If your computer can't install the full desktop version of Office because your computer doesn't meet the system requirements, you can try using Office Online in your computer's browser.
• If you're an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network.
• Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365.
• Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems.



Synchronization Office 365 issues mostly happen to Office Mobile apps. When you want to continue the work you did on the desktop, and the file is available there. Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should. It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the internet. When it’s a problem with an internet connection, check your wi-fi or ethernet connection, and contact the internet provided if required.

Skype for Business

One of the features of Office 365 is that users can work on their current Word or PowerPoint projects either on their mobile device or computer. As long as you’re working with your account logged in, the application should automatically save your progress on OneDrive and sync it to your device. However, errors can happen when the device is currently offline or not connected to a network. When you install Office it's automatically linked to your Office 365 plan.

Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life. If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. Find help, training, and technical support for users of Office products on support.office.com.