
Still, the files you send to the recycle bin are not permanently removed. Installing Office 365 updates can fail for different reasons, and some of them are listed below. Make sure that you have entered the correct Office 365 username and password. If you have forgotten your password for the Office 365 account, try to recover or reset the password.
Office 365 issues: #5 -Update Issues
Microsoft 365 offers the most reliable solutions for improving team productivity, storage, and communication. But it doesn’t mean it’s impossible for some Office 365 issues to occur. The important thing here to remember is that not all problems are caused by bugs or inappropriate coding on the vendor site. The more probable option is that the Office 365 issue occurs, and can be fixed on the client-side. You can also temporarily turn off your firewall settings or antivirus software. If it looks like the program has been installed but you can’t open it, go to Programs and Features in the control panel.
Microsoft recommends updating Windows, Microsoft Office and other software regularly. Microsoft updates are released on a regular basis and allow you to protect software against known threats, fix bugs, and so on. Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues. Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation.
For more advanced or persistent cases, reviewing Azure AD sign-in logs, double-checking MFA setups, or investigating Conditional Access policies may be necessary. And if your environment is particularly security-conscious, keep in mind that policy-based blocks on specific devices or geographic regions can also interfere with Office activation. If you’re confident your credentials are correct and the sign-in still fails, proceed to the next step for deeper inspection of license status and subscription details. Try switching to InteractiveToken authentication for tests, to ensure that at least one authentication type works and there is no networking issue. For the Office 365 Scope, there are different authentication types that can be allowed/blocked/set/not set on the Organization.
What to do if Office 365 is not working?
OneNote for Windows 10 and OneDrive
Once a connection is established to Microsoft licensing servers, the license is renewed. Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve them. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts).
Difficulty in updating a SharePoint file with another user
In these scenarios, you’ll need more in-depth knowledge of Office 365 licensing, Azure Active Directory (Azure AD) configurations, or advanced policy settings. If this requirement is not met, an unexpected error may occur during design or execution. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. Our Account Managers and Distribution Team fulfills orders quickly and efficiently, giving our customers digital downloads in record time so they can move on to their next big project.
- Below I will list a few things that can cause update problems in Office 365.
- To check those permissions, use the "Help" option from the context menu (right-click on the activity).
- If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked.
- Visit this Microsoft doc for help using the command-line version of Microsoft Support and Recovery Assistant.
- Microsoft 365 provides online services and server products for your business with solutions for small to enterprise scale.
- Yet if this didn’t work it means that the same file you worked on another device didn’t make it to OneDrive as it should.
- Each Microsoft Office 365 activity requires a different set of permissions to be added to the Azure App Registration.
- An internet connection is not available or a firewall is blocking network connections.
Tools That Can Help
Set your business up for success with a trusted provider for management tools and systems like Office 365. At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. An internet connection is not available or a firewall is blocking network connections. Use the Microsoft 365 network connectivity test to measure connectivity How to fix Office 365 login errors between your device and the internet, and from there to Microsoft’s network.


When this problem occurs, it usually means that you don’t have permission to open and edit the file. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support. Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings. Always define a recovery email address when configuring your Office 365 account.
Common Office 365 Issues and Their Troubleshooting Solutions
Microsoft Office 365 activity package has been improved and some bugs were fixed along the way. It is a good practice to upgrade or downgrade the activity package to check if the behavior changes. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. If this download cannot fix your problem, it will provide you with additional steps or help you contact Microsoft support.